BookingTerms & Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking from www.ayosrestaurant.com (the “Site”).

BOOKING POLICY

– We kindly request a glam, smart casual dress code policy for our evening seatings. 

– We hold our reservations for a maximum of 15 minutes after the booking time.

– We have a mix group policy on reservations over 5+ persons (we will not accept large group bookings of men guests only).

– Friday and Saturday after 7PM: No guests under the age of 15 years please.

– A deposit of £10pp will be required for group bookings over 3+ guests on weekends after 7:30pm.

BOOKING DEPOSITS

For all online table reservations and bookings over 5+ guests, we require a minimal deposit of £10 per person to secure your table bookings. Please note this deposit is non-refundable if you do not turn up for your reservation.

DEPOSIT REFUNDS

If you cancel your table booking 48 hours prior to the requested time and date – you will be eligible for a FULL refund. If you have cancelled your booking, please allow up to 5 days for your deposit to be refunded to your account. 

If 5 days have passed and you are yet to receive your refund please email us directly: info@ayosrestaurant.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a table booking through the Site, we collect certain information from you, including your name, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Customer Booking Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Customer Booking Information that we collect generally to fulfill any table bookings placed through the Site (including processing your payment information, and providing you with invoices and/or booking confirmations).  Additionally, we use this Customer Booking Information to:

Communicate with you; Screen our bookings for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use WordPress to power our online website. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ayosrestaurant.com or by mail using the details provided below:

2 Beaconsfield Rd, St Albans , ENG, AL1 3RD, United Kingdom

Last updated – 17/01/2022